What is responsible gaming and why does it matter?
Responsible gaming means treating gaming as a controlled and enjoyable form of entertainment — where you decide how much time and money to spend. For pj99, this is not just about rules; it reflects our genuine commitment to our users.
Online gaming becomes problematic when it shifts from entertainment and starts affecting other areas of your life. If gaming is harming your relationships, work, health, or financial stability, it needs to be addressed. pj99 always wants you to stay well — and for gaming to remain a source of joy, nothing more.
Remember — Responsible Gaming This is not a sign of weakness — it is proof of smart, mindful gaming.
pj99 Responsible Gaming Policy
We follow these core principles to promote responsible gaming on the pj99 platform:
- Age Verification: Only users aged 18 or above may open an account on pj99. Age verification is mandatory at the time of registration.
- Voluntary Limit Setting: Users can set limits on their deposits, losses, and session time at any point.
- Transparent Information: Clear and honest information is provided on the rules, odds, and risks of every game.
- Problem Support: When signs of gaming addiction appear, we provide assistance and resources.
- Promotional Integrity: No bonus or offer is designed in a way that encourages excessive gaming.
Warning Signs of Problem Gaming
The following signs indicate that gaming may be getting out of control. If you notice any of them in yourself or someone close to you, seek help promptly:
Spending beyond your budget
Chasing losses with bigger bets
Constantly thinking about gaming
Hiding your gaming from family and friends
Neglecting work or studies
Feeling unable to stop playing
Gaming to cope with stress
Spending borrowed money on gaming
If you notice three or more of the above signs in yourself, please contact pj99 Support or activate self-exclusion.
Check Yourself — Is Your Gaming Under Control?
1
Have you spent more than your set budget on gaming in the past month?
2
Do you get irritated or angry when asked to stop gaming?
3
Do you place more bets trying to win back money you've lost?
4
Is gaming affecting your sleep, eating habits, or work?
5
Have your family or friends expressed concern about your gaming?
If 2 or more of your answers are "Yes", please speak with our support team. Asking for help takes courage.
Pj99 offers a range of practical tools to help you stay in control. You can activate them at any time from your account settings:
Email our support team to activate any of these tools: [email protected] — we'll guide you through every step of the way.
8 Simple Tips for Healthy Gaming
Follow these practices to ensure responsible gaming:
- Set your budget before you start playing and stick to it strictly.
- Don't chase your losses by placing more bets — it only leads to greater harm.
- Never treat gaming as a source of income — it is entertainment only.
- Take regular breaks — it's a good idea to step away for at least 15 minutes every hour.
- Never play with borrowed money or funds set aside for emergencies.
- Avoid gaming when you're stressed or feeling low — it won't solve the problem.
- Be open with your family and friends about your gaming habits.
- Don't hesitate to ask for help when you need it — it's a sign of strength.
Protection of Minors
Pj99 strictly enforces an 18+ policy. We have taken the following steps to keep minors away from gaming:
- Age verification is mandatory at registration; KYC documents may be requested in cases of doubt.
- Any account identified as belonging to a minor is immediately suspended and all deposited funds are returned.
- Parents can restrict access to pj99 on shared devices using a family PIN lock.
- We never target school-age or youth audiences in our advertising.
Support & Resources
If gaming becomes a problem, you do not have to face it alone. The pj99 Support team and the resources below are here to help:
- pj99 Support: [email protected] — Available 24/7 in English and Bangla.
- National Mental Health Helpline: Call 16789 in Bangladesh for support for teens and adults.
- Gaming Addiction Counseling: Seek professional support from a local mental health centre.
- Family Support: If you believe a family member may have a problem, please reach out to us and we'll provide the guidance they need.
For urgent mental health support, contact the National Institute of Mental Health (NIMH) Bangladesh — Phone: 02-9118176।
General FAQ
Yes, but self-exclusion cannot be lifted before the set period has ended. Once it expires, you'll need to contact the support team and complete a brief verification process to reactivate your account.
Yes, reducing a limit takes effect immediately. However, requests to increase a limit only take effect after a 24-hour cooling-off period — this is to prevent limits from being raised in the heat of the moment.
Email us at
[email protected] with the subject line "Responsible Gaming Support". Our team will respond within 24 hours and take the necessary steps to assist you. All communications are strictly confidential.
Yes, your balance remains fully secure while self-exclusion or Cool-off Mode is active. All funds will be available as normal once your account is reactivated after the period ends.
Yes, you can contact our support team. However, any direct changes to an account require the account holder's own consent. We can provide you with detailed guidance and resources.
Cool-off Mode is short-term (1 day to 6 weeks) and your account reactivates automatically once the period ends. Self-exclusion is long-term (6 months to 5 years) and requires you to contact support to reactivate your account even after the period expires.
Secure Platform
Play Responsibly, Enjoy the Fun
May your gaming experience at pj99 always be safe and enjoyable. Join today and make use of our responsible gaming tools.