1. Introduction
Pj99 (referred to herein as "we" or "the Platform") takes your privacy seriously. This Privacy Policy explains what information we collect when you visit the pj99 website or use our services, why we collect it, and how that information is used, stored, and kept secure.
By using the pj99 website, you agree to this Privacy Policy. If you disagree with any part of it, please stop using our services and contact our support team.
This Privacy Policy may be updated from time to time. For significant changes, we will notify you at your registered email address.
2. Information We Collect
Pj99 collects different types of information for different purposes. Full details are provided below:
2.1 Information You Provide Directly
- Registration Details: Name, email address, mobile number, date of birth, and residential address.
- Identity Verification (KYC): Copy of National ID, passport, or driving license.
- Payment Details: Bank account number, mobile banking number (Mobile Banking/Nagad/Rocket).
- Contact Details: Messages, complaints, or feedback submitted to support.
2.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system, device ID.
- Usage Patterns: Pages visited, gaming history, and session duration.
- Location Data: Approximate geographic location (IP-based).
- Cookies & Tracking: Session cookies, preference cookies, and analytics cookies.
| Type of Information |
Purpose |
Retention Period |
| Registration Details |
Account Creation & Management |
For the duration of active account + 5 years |
| KYC Documents |
Identity Verification & Legal Compliance |
7 Years |
| Payment Records |
Transaction Verification & Anti-Fraud |
7 Years |
| Gaming History |
Service Improvement & Dispute Resolution |
3 Years |
| Log Data (IP) |
Security & Fraud Prevention |
12 Months |
| Cookie Data |
Session & Preferences |
30 Days – 1 Year |
3. Purpose of Data Use
Pj99 uses your personal information only for the specific purposes outlined below — never for anything beyond that:
- Account Management: Registration, login, KYC verification, and profile updates.
- Payment Processing: Deposits and withdrawals processed securely.
- Service Quality Improvement: Analyzing the gaming experience to improve the platform.
- Ensuring security: Detecting and preventing fraudulent activity.
- Legal Compliance: Complying with applicable laws, regulations, and regulatory authority directives.
- Customer Support: Responding to your complaints, questions, and requests.
- Promotional Communications: Offers and bonus information are sent only with your consent.
Please Note: pj99 never stores your password or full payment card details. Passwords are always kept in hashed format.
4. Data Sharing Policy
Pj99 never sells your personal information to third parties. However, limited data may be shared in the following specific circumstances:
4.1 Authorized Third Parties
- Payment Providers: Mobile Banking, Nagad, Rocket, bank, and card networks — for processing transactions.
- Identity Verification Services: Licensed institutions for completing the KYC process.
- Technology Partners: Cloud storage, cybersecurity, and analytics service providers.
- Legal Authorities: Upon a valid order from a court or regulatory authority.
All third parties are contractually bound to comply with the terms of our privacy policy.
4.2 What We Do Not Do
- Selling your personal information to advertisers.
- Adding you to marketing lists without your consent.
- Collecting more data than necessary or retaining it indefinitely.
5. Cookie Policy
Pj99 uses cookies to enhance your experience and ensure the platform functions correctly. The types of cookies we use are listed below:
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Functional Cookies: Remembers language, layout preferences, and gaming settings.
- Analytics Cookies: Used to understand which pages are most visited — no individual users are identified.
- Marketing Cookies: Only activated with your permission.
You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may cause some features to not work properly.
6. Data Security Measures
Pj99 follows industry-leading standards to keep your data safe. Our security framework includes:
- 256-bit AES Encryption — for data transfer and storage.
- TLS 1.3 protocol — applied across all web communications.
- Two-Factor Authentication (2FA) — for account access.
- Regular cybersecurity audits and penetration testing.
- Strict access controls — only authorized personnel can access your data.
- Data backup and disaster recovery planning.
Security Incidents: In the event of a data breach, we will notify affected users by email within 72 hours and take the necessary steps to address it.
7. Your Rights
As a pj99 user, you have the following rights over your personal data:
-
Right of Access: You can request to know what information we hold about you.
Always Available
-
Right to Rectification: You can request corrections to any inaccurate or outdated information.
Always Available
-
Right to Erasure: You can request deletion of your data under specific conditions.
Conditional
-
Right to Restrict Processing: You can restrict how your data is used in certain circumstances.
Conditional
-
Right to Portability: You can export your data in a structured format.
Available
-
Right to Object: You can object to marketing communications or profiling.
Always Available
To exercise any of these rights, email our support team. We will respond within 30 days.
8. Information on Minors
Pj99 is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that a minor's data has been collected, it will be deleted immediately and the associated account will be closed.
9. International Data Transfers
Your data may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:
- Adequate data protection laws are in place in the destination country.
- International-standard encryption is used for all data transfers.
- All partner organizations comply with our privacy standards.
10. Policy Changes
Pj99 may update this Privacy Policy as needed. For significant changes, you will be notified by email at least 7 days in advance, and a notice will be displayed at the top of the page. Continued use of our services after any changes constitutes your acceptance of the updated policy.
If you have any questions, requests, or complaints about this Privacy Policy, please get in touch with us:
Support Hours
24/7 — Seven Days a Week
Response Time
Up to 30 business days (privacy requests)
General Questions
About Privacy FAQ
No, never. pj99 does not sell your personal information to any third party. Limited data is shared only with contracted partners for specific services such as payment processing or KYC verification.
You may request deletion of your data. However, certain information — such as transaction records and KYC documents — must be retained for a specified period due to legal obligations. Once that period expires, all such data will be permanently deleted.
No. Your mobile number is used solely for account verification, security alerts, and important transaction notifications. Marketing SMS messages are only sent with your explicit consent.
Your KYC documents are stored with 256-bit AES encryption. Only authorized verification staff can access them, and every access is logged. Once verification is complete, access to your documents is automatically restricted.
Every promotional email includes an "Unsubscribe" link at the bottom — clicking it will remove you from the mailing list. You can also opt out by emailing our support team. Please note that essential account and security notifications cannot be disabled.
In the event of a data breach, affected users will be notified at their registered email address within 72 hours. The notification will clearly state which data was affected, what risks are involved, and what steps you should take.
Secure Platform
Your data is secure, Get Started Now
Your privacy is fully protected at pj99. Register for free today and enjoy a safe gaming experience.