1. Home
  2. FAQ
Frequently Asked Questions

Pj99 FAQ — for all your questions
Quick Answers Here

From opening an account to withdrawing funds — find detailed answers to all common pj99 questions in one place.

50+ FAQ
8 Category
24/7 Support
Bengali Language
Help Center

About which topic Need Help?

Browse the categories below to find your question — all answers are laid out in plain, simple language.

Account & Registration

This section covers everything related to account creation, updating your details, identity verification, and login.

Deposits & Payments

A complete guide to depositing via Mobile Banking, Nagad, Rocket, or bank transfer.

Withdrawals & Payouts

Everything you need to know about withdrawal speed, limits, and how the process works.

Bonuses & Offers

Welcome Bonus, Free Spins, Cashback & Reload Bonus — how to claim them and what the terms are.

Games & Betting

How to play Slots, Live Casino, Sports Betting, and Bingo — and what the rules are.

VIP & Rewards

How to level up, earn points, and what exclusive benefits you get.

All Questions Account Deposit Withdraw Bonus Game VIP Security

Welcome to pj99. Whether you're new to pj99 or have been playing for a while — this FAQ page You'll find exactly what you need here. We've compiled the questions our Bangladeshi players ask most often, with clear and straightforward answers.

If you can't find the answer to your question, please visit our 24/7 Live Support Reach out to our team — they're always ready to help.

Account & Registration

Questions about new accounts, login & profile

Opening an account on pj99 is quick and easy. On the registration page Enter your mobile number or email address, set a strong password, verify the OTP sent to your mobile, and your account will be active within just a few minutes. You'll receive a welcome bonus immediately after registration.

No. pj99 allows only one account per person. If multiple accounts are found under the same individual, all of them may be suspended and bonuses forfeited. This rule is strictly enforced to maintain a fair playing environment.

KYC verification is required to keep your account secure and to process withdrawals successfully. Simply submit a photo of your national ID or passport along with a selfie. Verification is usually completed within 24 hours.

On the login page Select the "Forgot Password?" option. Enter your registered mobile number or email and an OTP will be sent to you. Use that OTP to set a new password. The whole process takes just 3-5 minutes.

Once logged in, you can update your email, phone number, and address from your profile settings. Changing your name or date of birth may require KYC verification. Please contact our support team for assistance.

Deposit & Payment Methods

Questions about deposits, payment gateways & transactions

pj99 currently supports the following payment methods:
  • Mobile Banking: Mobile Banking, Nagad, Rocket
  • Bank Transfer: Major banks including Sonali Bank and Dutch-Bangla Bank
  • Cryptocurrency: USDT, BTC (for selected accounts)
The minimum deposit is just BDT 500.

In most cases, deposits via Mobile Banking or Nagad are reflected in your balance within 1-5 minutes. Bank transfers typically take 15-30 minutes. If more than 30 minutes have passed, contact support with your transaction reference.

pj99 does not charge any fees on deposits. However, your payment provider (such as Mobile Banking or your bank) may apply their own transaction fees in accordance with their policies. Please check directly with your payment provider for details.

Deposit limits vary depending on the payment method and your account's KYC level. Generally:
  • Daily maximum limit: BDT 200,000
  • Maximum per transaction: BDT 50,000 (mobile banking)
  • Higher limits are available via bank transfer
Higher limits apply for VIP members.

Withdrawals & Payouts

Withdrawal Rules & Process

on the Withdrawal page Choose your preferred payment method. Enter the amount, confirm your mobile or bank account number, and submit the request. Processing is typically completed within 1-3 hours.

Processing times vary by payment method:
  • Mobile Banking / Nagad: 15 minutes to 1 hour
  • Rocket: 30 minutes to 2 hours
  • Bank Transfer: 1–24 hours (depending on banking hours)
VIP members enjoy priority withdrawal processing.

The minimum withdrawal amount is BDT 500. The maximum daily withdrawal limit is BDT 50,000 for regular members and may be higher for VIP members. Please ensure your KYC verification is complete before making a withdrawal.

If your withdrawal hasn't been processed within 3 hours, please contact our support team. Common reasons for delays include incomplete KYC, unmet bonus wagering requirements, or an incorrect account number. Support will resolve the issue promptly.

Bonuses & Promotions

Questions about the Welcome Bonus, Free Spins & Offers

After registering on pj99, you'll receive a 100% welcome bonus on your first deposit. Deposit BDT 1,000 and play with BDT 2,000. You'll also get free spins upon registration, so you can enjoy slot games risk-free.

Each bonus has its own wagering requirements. Typically, you can withdraw after wagering the bonus amount 20-30 times. For example, if you receive a BDT 1,000 bonus, you'll need to place BDT 20,000-BDT 30,000 in bets before withdrawing. Always read the relevant terms and conditions carefully before claiming a bonus.

pj99 offers a weekly cashback promotion. Each week, a percentage of your net losses is returned as cashback. VIP members receive a higher cashback rate. Cashback is credited to your account automatically every Monday.

On the payment page during deposit, you'll find a "Promo Code" or "Bonus Code" box. Type your code there and complete the deposit — the bonus will be added automatically. If you run into any issues, contact support.

Games & Betting

Slots, Live Casino, Sports Betting & Bingo

pj99 has over 500 games, including:

Yes, pj99 is fully mobile-friendly. You can play directly from the browser on both Android and iOS devices — no separate app installation required, though you can add it to your home screen as a PWA. Games automatically adapt to any screen size.

All games on pj99 are developed by reputable software providers and audited by independent third parties. RNG (Random Number Generator) technology ensures every outcome is completely fair and random. The Provably Fair system is active on most games.

pj99's In the Betting section Available sports include: cricket (IPL, BPL, World Cup), football (Premier League, La Liga, Bangladesh League), kabaddi, badminton, tennis, basketball, and much more. Live Betting is also available — place bets while the match is in progress.

VIP Program & Rewards

VIP Benefits, Points & Exclusive Offers

in the VIP Program No separate sign-up is required. The more you play and deposit, the more points you earn and the higher your VIP level becomes automatically. Levels range from Bronze all the way up to Diamond.

VIP members get:
  • Higher cashback rates (5% up to 15%)
  • Priority Withdrawal Processing
  • Dedicated Account Manager
  • Special Birthday Bonus
  • Higher deposit and withdrawal limits
  • Access to exclusive tournaments

Earned VIP points can be converted into bonus credits or free spins. Redeem your points from the "Rewards" section in your account dashboard. Special rewards are also available once you accumulate a certain number of points.

Security & Privacy

Account Security, Data Privacy & Responsible Gaming

Yes. pj99 uses SSL encryption to keep all your data secure. Your personal information is never sold or shared with third parties. To learn more, visit our Privacy Policy Read.

Go to Profile Settings and open the "Security" tab to find the 2FA option. You can choose between OTP via mobile number or Google Authenticator. With 2FA enabled, no one can access your account even if they know your password.

pj99 takes responsible gaming seriously. You can set your own deposit limits, betting limits, and session time limits. Temporary or permanent self-exclusion is also available if needed. For more information, Responsible Gaming View the page.

If you notice anything suspicious on your account, contact our support team immediately. Email us at [email protected] or reach out via live chat. Our security team operates 24/7 and responds promptly to all reports.

If you can't find the answer to your question here, reach out via our live support chat or email. We're available 24/7 to help.

Get Started Now

Question resolved? Then Start Playing!

Register on pj99 and get a 100% bonus on your first deposit. Slots, Sports Betting, Live Casino — all in one place.

Register for Free Log In
Table of Contents
pj99 at a Glance
Total Games
500+
Withdrawal Processing Time
15 minutes
Support
24/7 in Bengali
Welcome Bonus
100%
Mobile Support
Android & iOS
Helpful Tips
  • Complete your KYC verification first — it speeds up withdrawals.
  • Keep a strong password and 2FA enabled.
  • Read the bonus terms before claiming.
  • Play within a set budget — never beyond it.
  • If you run into any issues, contact support right away.
  • Redeem your VIP points regularly.
Related Page
Register Log In Withdrawal Guide VIP Program Responsible Gaming Terms and Conditions About Us
Contact Support

Still have questions? Our team is always ready to help.

Live Chat 24/7
Join Now
বাংলা